Privacy Policy
Effective Date: June 13, 2024
www.roadrepairlogistics.com is owned and operated by Road Repair Logistics, which serves as the data controller of your personal information. We are committed to protecting your privacy and ensuring your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our dispatching, roadside assistance, and logistics services, or interact with our website.
1. Information We Collect
We collect personal information to provide our services efficiently and securely. This includes, but is not limited to:
Personal Identifiable Information:
Full Name
Email Address
Phone Number
Physical Address
Business Information:
Motor Carrier (MC) Numbers
US DOT Numbers
Vehicle Information:
Vehicle Identification Numbers (VIN)
Vehicle Registration Details
Vehicle Make, Model, and Year
Payment Information:
Bank Account Details
Credit/Debit Card Information
We also collect Device Information automatically when you visit our website, which may include your web browser, IP address, time zone, and installed cookies. As you browse, we may collect information about the web pages you view, what websites or search terms referred you, and how you interact with our site. This is referred to as "Device Information."
2. How We Use Your Information
We use the information we collect for the following purposes:
To Provide Services: Dispatching services for trucks, trailers, cars, and heavy-duty vehicles, as well as roadside assistance and logistical services.
To Process Transactions: Securely process payments for the services you engage with us for.
To Ensure Compliance: Verify compliance with legal requirements, including the validation of MC and US DOT numbers.
To Communicate with You: Send important updates, confirmations, or service-related notifications.
To Improve the Website: Analyze user behavior for website improvements and identify potential abuse cases.
3. How We Protect Your Information
We employ various security measures to ensure the protection of your personal information, including:
Encryption of sensitive data, such as credit card details and bank account information.
Secure storage on protected servers.
Access control measures to restrict unauthorized access to your personal data.
While we strive to protect your personal data, please note that no transmission over the internet or method of electronic storage is 100% secure. We take necessary steps to secure the data but cannot guarantee its absolute safety.
4. Sharing of Information
We do not sell, trade, or transfer your personal information to external parties except under the following circumstances:
Third-party Service Providers: We may share information with trusted service providers who assist us in business operations, such as payment processing or vehicle information verification.
Legal Compliance: We may disclose your information if required by law, regulation, court order, or to protect our rights and property.
5. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes for which we collected it, or as required by law. Payment details are securely stored and deleted in accordance with applicable regulations.
6. Your Rights
If you are a European resident, you have the following rights regarding your data:
The right to be informed.
The right of access.
The right to rectification.
The right to erasure.
The right to restrict processing.
The right to data portability.
The right to object.
Rights related to automated decision-making and profiling.
If you wish to exercise any of these rights, please contact us at info@roadrepairlogistics.com.
7. Third-Party Links
Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you engage with.
8. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We recommend periodically reviewing this Privacy Policy to stay informed about how we are protecting your information.
9. Information Security
We secure the information you provide in controlled environments, protected from unauthorized access, use, or disclosure. We maintain reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, or modification of your data. However, no data transmission over the internet or wireless network can be guaranteed to be 100% secure.
10. Legal Disclosure
We may disclose your information in response to a subpoena, court order, or other legal request, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others, or to investigate fraud.
11. Contact Us
If you have any questions or concerns regarding this Privacy Policy or wish to exercise any of your rights, please contact us at:
Email: info@roadrepairlogistics.com
We are committed to ensuring the privacy and security of your personal information.